Allslots.gr.com: Fix Stuck KYC, Missing Deposits, Bonuses and Limits

Your screen shows “verification in progress” long after you uploaded documents, and the most common cause is a photo that is blurred, cropped or does not match the name on the account. The same delay often appears when the address on a document differs from the one you typed during sign-up.

Identity verification stuck or documents rejected

You see a pending status or a rejection note without a clear reason, and the account stays limited until the check clears.

• The photo is blurred, cropped or shows glare on the text.
• The document has expired or the name does not match the account exactly.
• The address proof is older than the period the operator accepts.
• You uploaded a screenshot instead of a photo of the original document.
• Several attempts were sent, and the queue now holds duplicates.

1. Open your profile and find the verification section to see which document is still pending.
2. Take a new photo in daylight with the whole document inside the frame.
3. Keep all four corners visible and avoid shadows across the text.
4. Use the original document, not a copy or a screenshot.
5. Make sure the name and address match what you entered at sign-up.
6. Upload one file per request and wait for the status to change before sending more.
7. Check that the file format is one the upload form accepts.
8. If you moved, update your address in the profile before uploading new proof.
9. Remove old rejected files from the upload list so the reviewer sees only the new ones.
10. When you play through the browser on your phone, use the desktop version if the upload button does not respond.
11. For players who prefer the all slots app, the same document rules apply inside the app.
12. Keep the file size moderate; very large images often fail to process.
13. Submit each document once and avoid resending it while the status is pending.
14. If a document is rejected, read the note and correct only the issue it names.
15. Contact support when the status has not changed after a full review cycle and you have uploaded clear files.

Use the allslots.gr.com interface to check which document type is still open before you upload anything new. When the same document is rejected twice without a clear reason, contact support in one message with the file attached.

Deposit left the bank but not on the casino balance

Your bank shows the payment as completed, but the balance in the all slots online casino stays unchanged.

• The payment is still moving between the bank and the operator.
• The deposit was sent to an old payment detail saved on your device.
• The browser session expired during the payment step.
• The payment was made from an account in someone else’s name.
• A pending deposit needs a final confirmation you did not complete.

1. Refresh the balance page after a short wait before doing anything else.
2. Open your transaction history and look for the deposit as pending or failed.
3. Keep the bank receipt or confirmation message ready.
4. Do not send the deposit a second time while the first one is pending.
5. Check that the payment was made from an account in your own name.
6. Log out and back in to force the balance to update.
7. Clear the browser cache if the page shows an old balance.
8. Close other tabs that hold an open payment session.
9. If the history shows a failed deposit, start a new one from the cashier page.
10. Use the same currency and account details as before.
11. When playing on your phone, stay in one browser tab until the payment confirms.
12. Note the reference number from your bank statement.
13. Compare the amount and the reference with the pending entry in your history.
14. Wait for the pending entry to clear before you try again.
15. Contact support with the bank receipt and reference number when the deposit is marked completed by the bank but absent from your history.

Welcome bonus or free spins not credited

You finished the sign-up and the first deposit, but the bonus balance and the free spins still show zero.

• The bonus code was typed with a space or a wrong character.
• The deposit was made before the bonus was selected.
• The promotion was not activated on the account before the deposit.
• The payment method used is excluded from that offer.
• You already hold another welcome offer on the same account.

1. Open the promotions area and check whether the offer shows as active or used.
2. Compare the code you entered with the one shown for the offer.
3. Remove spaces and check upper and lower case if the form is case-sensitive.
4. Confirm that you selected the bonus before making the deposit.
5. Check that the first deposit was the one tied to the offer.
6. If you made more than one deposit, identify which one was meant to trigger the bonus.
7. Look at the payment method used; some methods do not count for welcome offers.
8. Make sure no other welcome bonus is already attached to the account.
9. For players using the all slots casino app, confirm the same offer appears in the app promotions list.
10. Log out and back in to refresh the bonus balance display.
11. Play through the browser if the app promotions page shows no active offer.
12. Take a screenshot of the offer details before you contact anyone.
13. Note the date and amount of the qualifying deposit.
14. Wait for the bonus to appear before making further deposits.
15. Contact support with the offer name and the deposit reference when the qualifying deposit is confirmed but no bonus appears.

Deposit or withdrawal declined because of limits

The cashier shows a decline message tied to a limit, and the amount stays in your balance or returns to your bank.

• The amount is above the per-transaction limit for your account level.
• The daily or monthly total has already been reached.
• The withdrawal amount is below the minimum the operator accepts.
• Unfinished wagering on a bonus blocks the withdrawal.
• The account level has not been raised after verification.

1. Open the cashier and read the exact decline message before changing anything.
2. Compare the amount with the limit shown for your account level.
3. Split a large deposit into amounts within the per-transaction limit.
4. Check your history for payments made earlier in the same day or month.
5. Wait for the daily or monthly window to reset before trying again.
6. For a withdrawal below the minimum, leave the funds in the balance until the amount meets the threshold.
7. Finish any active bonus wagering before requesting a withdrawal.
8. Complete identity verification if the account level still limits your amounts.
9. Use a payment method that supports the amount you want to move.
10. Keep the same method for deposit and withdrawal where the operator requires it.
11. When playing in the all slots app, check the limits shown there, as they follow the account level.
12. Avoid repeated attempts with the same amount; each decline can add a flag to the account.
13. Note the limit value and the amount you tried to move.
14. Adjust the amount to fit within the limit and submit once.
15. If the message names a limit you cannot see, describe it in your support message.
16. Contact support when your limit should have changed after verification but the cashier still declines the amount.

Keep your profile details and documents current, and make each payment from an account in your own name; this single habit prevents most verification, deposit and limit problems.